Refund policy

Refund Policy

We have a 60-day return policy. You have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it — unused and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at teamnuroflow@gmail.com. If your return is accepted, we'll send you a return shipping label and instructions on where to send your package. Returns will need to be sent to:

NuroFlow

2850 34th St N #1005

St. Petersburg, FL 33713

Items sent back without first requesting a return will not be accepted.

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Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item. We'll evaluate the issue and make it right.

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Exceptions

We cannot accept returns on used devices, sale items, or gift cards.

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Exchanges

The fastest way to get what you need is to return the original item and place a new order once the return is accepted.

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Refunds

Once we receive and inspect your return, we'll let you know whether your refund is approved. If approved, you'll be refunded to your original payment method within 10 business days. Bank processing may add additional time.

If more than 15 business days have passed since your refund was approved, contact us at teamnuroflow@gmail.com.