Shipping policy

Processing
Every Step One™ device is carefully inspected and prepared for shipment within 24–72 hours of order confirmation. You will receive a confirmation email with tracking information once your order has been dispatched.

Delivery
Once dispatched, standard delivery typically arrives within 3–9 business days within the contiguous United States. Delivery times outside the contiguous US may vary depending on location and carrier conditions.

Tracking
A tracking number will be provided in your shipment confirmation email. Please allow up to 24 hours after dispatch for tracking updates to appear within the carrier’s system.

Address Accuracy
Please ensure your shipping address is entered correctly at checkout. NuroFlow is not responsible for orders shipped to incorrectly entered addresses. If you notice an error after placing your order, contact us within 6 hours of order confirmation and we will do our best to correct it before dispatch.

Lost, Damaged, or Stolen Packages
If your package arrives damaged, is lost in transit, or is marked as delivered but cannot be located, please contact our support team as soon as possible. If Shipping Protection was purchased at checkout, your order will be protected against loss, theft, or damage during shipping. Claims must be submitted within 14 days of the expected delivery date.

Holiday and Carrier Delays
Shipping times may be extended during peak holiday seasons or due to carrier-related delays outside of our control. We will communicate any significant known delays via email whenever possible.

Questions
For any shipping-related inquiries, contact us at teamnuroflow@gmail.com.